Standard Return Policy

Satisfaction First

Your satisfaction is what counts at If, for any reason, you are not satisfied with your purchase, we will gladly accept your return or exchange on unopened products. Each item on has its own return policy and can be reviewed on the product detail page or in your order dashboard, after you make your purchase.

Requesting Return Authorization

All requests for R.A. (return authorization) must be initiated by the customer, online, to comply with the timed rules of our policies.  To apply for a return authorization, log in to your order dashboard using your login credentials, or information from your order, and choose from the selection of available product-specific return policies in your order dashboard.  Once you have made your selection, our system will notify us of your request and you will be contacted within one business day with instructions.

Standard Return Policy

  • Return shipping costs are the responsibility of the customer. While we offer free shipping for most of our products, the original shipping charges and handling fees, for the returned item(s), will be deducted from the refund. In addition, there may be a restocking fee which will be deducted from your refund should you wish to make a return. If the item is refused and returned to any return freight costs will also be deducted from the refund.
  • DOA or Damaged on Arrival. For products that arrive damaged or out of error or cannot be fixed with replacement parts, will pay for a replacement to be shipped if the damage, shortage or mis-shipment is properly signed for. If damage, shortage or loss is not signed for, the manufacturer may not be able to ship replacements. Please consult our replacements policy for further details. If the customer does not want parts or a replacement unit, the product may be returned for credit as detailed above.
  • Standard Return Limitations.  On unopened products, return shipping will be deducted from the refund. If a product is opened, a restocking fee may be deducted depending on packaging damage and product wear.  Any order that is refused or returned because the customer does not like the product, no longer wants the product, or believed the order was cancelled, is considered a buyer's remorse return. Buyer's remorse is easily determined if a replacement of the same working product will not resolve the issue.  In the event that a product's advertised product specifications* are unsatisfactory, such as: colour or finish, build materials and/or durability, retail packaging, loudness or audio clarity, screen brightness, contrast, clarity and/or colour, wireless strength, dead pixels, software usability issues and/or network connectivity issues, or physical dimension, return shipping costs must be covered by the customer and a restocking fee will be deducted on open products.  As with all accepted return authorizations, packaging and all materials and paperwork must be included.
  • Cancelled Orders. All cancelled orders will be confirmed by in writing: if you have not received a confirmation, your order has not been cancelled. Orders that have been shipped cannot be cancelled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred as detailed above.

All credits for returned items will be processed once the products are returned to the distribution center.

Some items fall under special conditions. Please see our Limited Return Policy.

* as displayed or manufacturer website.

  1. Updated November 30, 2015
  2. Updated May 31, 2015
  3. Updated July 27, 2014