Privacy Notice

By visiting you agree to accept the practices described in this Privacy Notice.

Personal Information Collected By uses information that we collect from our visitors to personalize and improve your visit at . We gather the following types of information:

Information you give us collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, and financial information such as your Social Security number.

Automatic Information collected by us

Whenever you visit our Web site we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software but we will not be able to offer you our personalized services.

Website Usage Data1

With or without cookies, our website keeps track of usage data, such as the source address that the page request is coming from (such as domain name), date and time of the page request, the referring website (if any) and other parameters in the URL (for example search criteria). We use this data to give us a better understanding of how visitors use our website. This information is stored and is used for aggregated and statistical reporting.


If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase. No credit/debit card information will be stored by us1.

Law Enforcement and Protection of Users

We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.

Business Transfer

In the unlikely event that is sold, has substantially all of its assets acquired or merges or becomes affiliated with any other individual or entity any customer information owned or under the control of may be one of the transferred assets.


Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.

Transactional email Commuication1

We send transactional emails as a form of normal communication with regard to your account or order.  These emails are:

  • Ticket communications (All email communications with our support staff contain a link known only to you and your support agent to a corresponding webpage that  automatically hosts the message thread.)
  • Account welcome emails
  • Newsletter Opt-in emails.
  • Order Confirmation emails
  • Order Update emails.
  • Late shipping emails
  • Deliver Confirmation emails
  • Product and order review reminder.


In order to receive NEWSLETTER marketing material from us, you must first give your email address to us in writing or on our website, or by express verbal communication.  Secondly, an email will be dispatched to verify your email address, which you must then click on to. Our Web site gives you the opportunity to opt-out of receiving NEWSLETTER marketing communications from us. If you no longer wish to receive communications from us you may opt-out by calling (888) 248-4969.

Children's Online Policy is committed to the preservation of online privacy for all of its web site visitors, including children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. sells products intended for purchase by adults. If you make a purchase on, you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using

Changes to this Privacy Notice, Conditions of Use and Notices

This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was rewritten on MARCH 12, 2014. If you visit our Web site your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including the application of the laws of the Province of Ontario.

  1. Updated July 27, 2014.