Help Desk > English > Shipping & Order Desk > Standard Shipping Delays

Standard Shipping Delays

We ship many items within just a few hours (and 99% if our products ship within 24 hours) after placing your order; however, please allow a maximum of two business days (48 hours) to process the order prior to shipment. 

Please see here about Continued Pandemic Delays

Shipping department hours of operation

Causes of shipping delays

Order delivery times may be delayed due to circumstances such as

  • Credit Card pending authorization
  • PayPal pending authorization
  • Insufficient or inaccurate information provided when placing the order or incomplete payment.
  • Back-ordered equipment

You will be contacted via phone or email should such a condition be realized during the course of processing your order.

Back-ordered products

If an item you ordered is on backorder, you will be contacted via telephone and/or email to advise you of the expected delay and provide you with your options. You can choose to wait for the item, select an available product, or cancel your order. We will ship the item to you as soon as it is in stock. Orders for products that are not available within 30 days will be cancelled. In the event that your order is cancelled you will be contacted via email.

Order Tracking

  • Order tracking is only activated once the products have been released from our inventory
  • Orders may be tracked from the customer account or from a link sent via email shipping confirmation.
  • It may take up to six hours for a tracking number to become active following the shipping confirmation email.

Tracking Your Order

Updated June 1, 2015

Updated October 13, 2014