Flexiti Refund Policy

Flexiti Payments Return Policy

We strive to ensure your complete satisfaction with your purchases. Please review our return policy below to understand the guidelines and procedures for returning items.

Eligibility: Our return policy applies exclusively to items that are undamaged and free from any issues. We want to ensure that you receive products of the highest quality and value.

Timeframe: Please be aware that all returns must be initiated within a 14-day window from the date of purchase. Unfortunately, we cannot process refunds or exchanges beyond this timeframe, regardless of the situation.

Options for Qualifying Items: If you find it necessary to return a qualifying item within the designated 14-day period, we offer two options:

  1. Exchange: You have the choice to exchange the item for a replacement of the same product or an alternative item of equal value. This way, we can help you find an item that better suits your preferences.
  2. Store Credit: Alternatively, you can opt for store credit, allowing you to choose a different product at your convenience. Store credit provides you with flexibility and ensures you get the product you truly desire.

Restocking Fee for Opened Items: For items that have been opened, a restocking fee of up to 20% may apply. This fee helps cover the costs associated with inspecting, re-packaging, and preparing the item for resale. We recommend carefully reviewing your purchase before opening it to avoid this fee.

Returns Due to Personal Preference: If you're returning an item solely due to personal preference, we understand. However, please note that shipping costs for the return will not be covered by eflc.ca. We advise you to consider this before initiating a return based on personal preference.

For any further assistance or to initiate a return, please reply to the email you received from us regarding your purchase. Our dedicated team is ready to guide you through the process and address any questions or concerns you may have.

Thank you for choosing Flexiti Payments with EFLC.ca for your shopping needs. We appreciate your business and look forward to providing you with exceptional service.