Returns & Exchanges

We want you to feel confident about your purchase from Electronics For Less Canada. Whether you need a return, an exchange, or help with a product issue, we’re here to help.

Return options vary by product. You’ll find the applicable terms on each product page before you buy and in your order dashboard afterward. This guide brings those policies together so you can easily find the return window, available options, and any conditions for your item.

Ready to start a request? The fastest way is through your order dashboard → Returns & Warranty → Request RMA. You can also reply to your order-confirmation email for assistance.

Other Product-Specific Return Options

Some products have a different return policy. The examples below are a guide; check the policy on the individual product page for the terms that apply to your item.

Special Conditions and Exclusions

Special Order Items

Special Order items are purchased from the manufacturer specifically for you and do not qualify for standard change-of-mind returns. We provide assistance with defects and shipping damage. Check the Special Order designation and return terms before placing your order.

Headphones and Earbuds

Opened headphones and earbuds are not normally returnable for health and safety reasons. If an exceptional return is approved, a mandatory 15% restocking fee applies and shipping charges are not refunded.

Personal-Care Products, Consumables and Assembled Items

Additional restrictions apply to the following product types:

• Used small appliances and opened electric shavers, home-spa products, and dental products are not eligible for standard returns. Manufacturer-warranty coverage still applies where available.
• AV furniture, speaker mounts, and stands cannot be returned under the limited-return policy once assembled or removed from their original packaging.
• Consumables and related products, including batteries, recordable media, cables, TV or projector lamps, turntable accessories, needles, and cartridges, are subject to the limited-return and final-sale terms shown for the item. Warranty assistance remains available where applicable.

See the Limited Return Policy for category-specific restrictions.

How to Request a Return or Exchange

The fastest way to request a return or exchange is through your order dashboard. Start your request within the applicable product return window:

• Sign in to your order dashboard and open the relevant order. Choose Returns & Warranty, then Request RMA beside the item to start your return or exchange request.
• If you prefer, you can also reply to your order-confirmation email, identifying the item and the reason for your request. The dashboard is the fastest option.

All returns require an approved Return Authorization (R.A.) before an item is sent back. We will review the request and provide instructions, normally within one business day. Keep the product, original packaging, accessories, manuals, and all other included materials. Returns sent without authorization may be delayed, refused, or returned to the sender.

Shipping Costs, Product Condition & Restocking Fees

For accepted change-of-mind returns, the customer is responsible for return shipping. Original shipping and handling costs may also be deducted from the refund or credit, including on orders originally advertised with free shipping.

Restocking fees depend on the applicable policy, product type, condition, packaging, and reason for return. A 15% restocking fee does not apply universally to all products. Opened products may incur deductions for packaging damage or product wear, and some categories cannot be returned once opened, used, or assembled.

Returns must include the original packaging and all supplied accessories, materials, and paperwork. A product not meeting your preferences for colour, finish, dimensions, sound, picture, software, or network compatibility is assessed under its change-of-mind policy unless an actual defect is identified. Manufacturer or network-provider support may be appropriate for setup and connectivity issues.

Damage, Defects, Missing Parts or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or not working, contact us for assistance. Keep the packaging and note visible damage or shortages when signing for delivery. Missing delivery notations may limit the manufacturer or carrier's replacement options.

We will assess the issue and assist with replacement parts, a replacement product, or the applicable warranty process. For qualifying damage, shortages, or mis-shipments properly reported and noted at delivery, Electronics For Less Canada pays to ship the replacement. If you decline an available replacement or parts and request a return instead, the applicable product return policy and deductions apply.

Cancellations and Refused Deliveries

A cancellation is confirmed only when Electronics For Less Canada confirms it in writing. Orders that have already shipped cannot be cancelled. Refusing delivery does not cancel an order: it is treated as a return under the applicable product policy, and round-trip freight and applicable restocking charges may be deducted.

Refunds and Credits

Authorized returns are identified and inspected after arriving at the distribution centre. Refunds or credits are processed after that review; courier delivery confirmation does not mean a refund has already been issued. Processing is generally handled weekly, and the payment provider may require additional time to post the credit. Product-condition issues or other return complications can extend processing.

The resolution and payment method depend on the applicable policy and original payment method. Store-credit and exchange policies do not become money-back policies. See the Refund Policy for processing details, payment-method exceptions, and dispute handling.

Updated: October 13, 2026