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Electronics For Less Canada Help Desk
Search for help with orders, shipping, tracking, returns, and warranty. Need help with a specific order? Reply to your order confirmation email.
FAQ : Returns & Refunds
This page answers common questions about returns, exchanges, and refunds at Electronics For Less Canada. Select a question below to jump directly to the answer.
Questions
- How do I start a return?
- What is the best way to contact you about a return?
- Do I need a Return Authorization (R.A.)?
- Can I return an unopened item?
- What if the item has been opened?
- Who pays return shipping and fees?
- Are any items final sale or limited return?
- Can I return headphones or earbuds?
- Can I return a special order item?
- What if my item arrives damaged or DOA?
- How long do refunds take?
- How will my refund be issued?
- Is there a different policy for Flexiti purchases?
How do I start a return?
The fastest way to start a return is by logging into your account and submitting a request from your order history:
https://www.electronicsforless.ca/account/orders/
If you’re not logged in, you can access your account here:
https://www.electronicsforless.ca/account/login.html
You can also reply directly to your order confirmation email to request a return. This is often the fastest way to reach us.
What is the best way to contact you about a return?
Replying directly to your order confirmation email is the best way to contact us.
This ensures your message is automatically linked to your order and allows us to review your request quickly without asking for additional details.
Do I need a Return Authorization (R.A.)?
Yes. All returns require an approved Return Authorization (R.A.) before any item is sent back.
Returns sent without authorization may be delayed, refused, or returned to sender.
More about the Standard Return Policy
Can I return an unopened item?
In many cases, unopened products are eligible for return or exchange, subject to the return terms shown on the product page and in your order details.
Original shipping charges and handling may still be deducted, and return shipping is the customer’s responsibility.
What if the item has been opened?
Opened items may still be eligible in some cases; however, restocking fees may apply depending on the product category, condition, and packaging.
Certain items become limited return or final sale once opened.
More about Limited Return Items
Who pays return shipping and fees?
Return shipping costs are the responsibility of the customer. Original shipping and handling charges may be deducted from the refund, even on orders that originally shipped free.
Restocking fees may apply depending on the item and reason for return.
Are any items final sale or limited return?
Yes. Some items do not qualify for the standard return policy or become final sale once opened, used, or assembled. Warranty support may still apply even when a return is not permitted.
More about Limited & Final Sale Items
Can I return headphones or earbuds?
For health and safety reasons, headphones and earbuds are not eligible for return once opened.
In rare cases where a return is approved, a mandatory restocking fee may apply, and shipping charges are not refunded.
Can I return a special order item?
Special order items are purchased specifically for you and do not qualify for the standard return policy.
Warranty assistance applies for defects or shipping damage, but special order items are not returnable for preference or change-of-mind reasons.
What if my item arrives damaged or DOA?
If your order arrives damaged, incomplete, or DOA, we can assist with replacement or parts as appropriate.
It is important that any damage or shortages are properly signed for at delivery. If damage is not noted at delivery, replacement options may be limited.
More about Damaged or DOA Items
How long do refunds take?
Refunds are processed after the returned item is received, identified, and inspected.
Refunds are typically processed weekly. After processing, your payment provider may take additional time for the credit to appear.
How will my refund be issued?
Refunds are issued back to the original payment method where possible.
In some cases, refunds may be issued by cheque, store credit, or account credit depending on the original payment type.
Is there a different policy for Flexiti purchases?
Yes. Purchases made using Flexiti Payments may follow a separate return policy, including defined return timeframes and restocking rules.
